Transparent. Ethical. UAE-Compliant.

At Citizen EOR, we are committed to a fair, professional, and fully compliant recruitment process that protects both our candidates and our organization. This policy outlines how we hire, what candidates can expect, and how our AED 660 onboarding deposit works.

1. Our Commitment

We follow a recruitment process built on:
    • Fair and equal opportunity for all candidates
    • Full compliance with UAE Labour Law
    • Transparent communication across every stage
    • Respect, confidentiality, and ethical hiring standards
    • Merit-based selection aligned with client and internal needs

2. Who This Policy Applies To

This policy covers:

  • All individuals applying for employment with Citizen EOR
  • Internal and external recruiters hiring on our behalf
  • Any partner or client involved in candidate evaluation

3. How We Recruit

Step 1: Role Approval

Every hiring request undergoes internal review to confirm role necessity, budget, and job description.

Step 2: Job Posting

Vacancies are announced on:

  • citizeneor.com
  • Leading job boards
  • Social media platforms
  • Partner recruitment networks
  • Employee referral programs

Each job posting includes:

  • Job overview
  • Key requirements
  • Location and working model
  • Visa and documentation needs
  • AED 660 onboarding deposit notice

 

Step 3: Application Screening

Our people team reviews every application based on:

  • Skills and qualifications
  • Experience and industry relevance
  • Cultural fit and communication
  • Visa and relocation eligibility

Shortlisted applicants are contacted from our official email domains:
jobs@citizeneor.com or people@citizeneor.com

Step 4: Interviews & Assessments

The interview process may involve:

  • HR screening
  • Technical assessment
  • Hiring manager interview
  • Client evaluation (for client-based roles)
  • Reference checks if required

Step 5: Offer & Onboarding

Candidates selected for the role receive an official digital offer letter that includes all employment terms and instructions for the onboarding deposit.

4. Onboarding Deposit – AED 660

To ensure a smooth and committed onboarding process, Citizen EOR requires all selected candidates to submit a one-time onboarding deposit of AED 660 after signing the official offer letter.

This deposit is collected only after selection and acceptance of the role and is part of our standard onboarding protocol.

Purpose of the Onboarding Deposit

 

The onboarding deposit is requested for the following reasons:

Confirmation of Candidate Commitment

It demonstrates the candidate’s intention to proceed with the role and complete the onboarding process in good faith.

Reduction of Last-Minute Withdrawals

The deposit helps minimize cancellations or non-responsiveness after offer acceptance, which can impact project timelines and client commitments.

Coverage of Pre-Employment Administrative Costs

It supports initial onboarding activities such as documentation verification, compliance checks, system setup, internal coordination, and other pre-employment processing carried out before the official start date.

Refund Policy (100% Fully Refundable)

The AED 660 onboarding deposit is fully refundable upon successful joining of Citizen EOR. This is not a fee and will not be deducted permanently from your earnings.

The refund will be issued through one of the following methods:

  • Credited along with your first month’s salary, or
  • Paid as a separate reimbursement, depending on payroll cycle and operational timelines

In all cases, the full amount will be returned to the employee after onboarding is completed.

 

Transparency & Assurance

Citizen EOR is committed to ethical hiring practices and full transparency. The onboarding deposit is designed solely to ensure process efficiency and mutual commitment and is handled in accordance with internal finance and compliance standards.

If you have any questions regarding this deposit or the refund process, our People Team will be happy to provide clarification.

 

Non-Refundable Conditions

The deposit becomes non-refundable only if:

  • You cancel or decline the offer after payment
  • You fail to report on the agreed date without valid reason
  • You disengage or stop responding during onboarding
  • You provide false documents or misleading information

A digital receipt is issued for every payment, and records are securely maintained.

 

Payment Policy – Privacy & Security Assurance

To ensure a safe, transparent, and secure payment process, all onboarding-related payments to Citizen EOR are handled exclusively through official and verified communication channels.

 

Secure Payment Process

  • The Citizen People Team will share a secured payment link only after the offer letter has been formally signed and accepted.
  • The payment link will be sent exclusively from our official email address:
    📩 people@citizeneor.com
  • Candidates are advised to verify the sender’s email address before proceeding with any payment.



Data Privacy & Information Protection

  • Citizen EOR follows strict data privacy and confidentiality protocols to protect all candidate information.
  • Personal and payment-related details are processed through encrypted and compliant payment gateways.
  • Citizen EOR does not store, view, or retain sensitive payment information such as card numbers, CVV codes, or banking credentials.

 

Fraud Prevention & Candidate Safety

  • Citizen EOR will never request payments via:
    • Personal email addresses
    • WhatsApp, Telegram, or social media platforms
    • Direct bank transfers to individual accounts
  • Any payment request received outside the official email domain (@citizeneor.com) should be treated as unauthorized and reported immediately.

 

Transparency & Support

  • All payments are acknowledged with a formal confirmation once successfully processed.
  • For any questions, verification, or concerns related to payments, candidates may contact the Citizen People Team directly via:
    📩 people@citizeneor.com

 

Our Commitment

Citizen EOR is committed to ethical recruitment, financial transparency, and the highest standards of data security. This payment policy is designed to protect candidates while ensuring a smooth and trustworthy onboarding experience.

5. Pre-Employment Verification

Depending on the role, we may conduct:

  • Reference checks
  • Education or certificate verification
  • Background clearance (for certain industries)
  • Immigration/visa eligibility review

6. Your Data Is Protected

All candidate information is stored confidentially and used only for recruitment purposes. Data is never shared outside Citizen EOR except when required by:

  • Clients involved in your hiring
  • UAE labour, immigration, or legal authorities

7. Zero-Tolerance Practices

Citizen EOR does not engage in or tolerate:

  • Additional recruitment fees beyond AED 660
  • Passport withholding
  • Discrimination of any kind
  • Forced employment
  • Misleading job information

Any violation is addressed with strict disciplinary action

8. Policy Updates

This policy is reviewed periodically to remain aligned with UAE labour regulations and best practices. Any updates will be published on this page.