Candidate Commitment & Refundable Deposit Policy
A Transparent, Legal, and Candidate-Centric Guide to Global Mobility
1. Policy at a Glance
Core promises guaranteeing complete security for every candidate.
NOT A RECRUITMENT FEE
Strictly compliant with labor standards. Candidates NEVER pay for employment or job placement.
100% CANDIDATE PROPERTY
Deposits remain your legal asset at all times, safely held in dedicated escrow accounts.
GUARANTEED FULL REFUND
100% reimbursed upon successful onboarding or standard non-fault operational scenarios.
TRANSPARENT GOVERNANCE
Progressively introduced across 6 clear stages—never requested during initial screening.
2. Why We Have This Policy (Strategic Rationale)
Creating a reliable, risk-free hiring journey for both candidates and employers.
Relocating top talent across borders involves real upfront commitments. At Citizen EOR, we invest early in visa filings, background checks, and document verification before Day 1. The refundable deposit acts as a mutual safety rail to solve three key industry challenges:
| THE INDUSTRY CHALLENGE | WHY IT IMPACTS JOBS | THE CITIZEN EOR SOLUTION |
|---|---|---|
| 27% Late Withdrawals (Candidates backing out late) | Leaves open positions vacant for months and wastes upfront government visa fees. | Mutual Intent Verification Confirms earnest commitment so we can dedicate full mobility support instantly. |
| 11% Credential Fraud (Altered degrees/documents) | Causes immediate legal rejections during government border filings. | Upfront Screening Citizen EOR pre-funds official background checks and degree verification before Day 1. |
| 4% Offer Hoarding (Holding multiple offers) | Blocks earnest candidates from getting selected for regional roles. | Dedicated Placement Ensures active positions are reserved exclusively for committed, ready professionals. |
3. Deposit Amount & Step-By-Step Candidate Journey
STANDARD REFUNDABLE COMMITMENT DEPOSIT: USD 200 (or local equivalent)
Adjustments may apply for specialized executive pathways or unique origin jurisdiction requirements—always clearly disclosed in writing prior to payment.
| STAGE | TOUCHPOINT | ACTION & TRANSPARENCY PROTOCOL |
|---|---|---|
| STAGE 01 | Job Advertisement | Initial policy notice transparently shared in job details. |
| STAGE 02 | Application Form | Candidate reviews policy summary and submits initial consent. |
| STAGE 03 | HR Screening Call | Verbal walk-through of terms, rationale, and 100% refund guarantee. |
| STAGE 04 | Documentation | Full written policy guide delivered for formal candidate review. |
| STAGE 05 | Pre-Contract Offer | Official job offer issued; deposit invoice generated only after selection. |
| STAGE 06 | Mobility Initiation | Pre-paid visa processing, verification, and relocation steps begin. |
4. Guaranteed 100% Refund Scenarios
When & how your deposit is fully returned to you
Scenario A: Visa / Permit Rejection
Rejection by government authorities due to quota shifts or regulatory updates (unrelated to fraud).
Scenario B: Role Cancellation
End-client cancels position or halts project operations due to corporate restructuring.
Scenario C: Employer Offer Retraction
Citizen EOR or client withdraws offer for organizational reasons unrelated to candidate default.
Scenario D: Successful Onboarding
Candidate completes onboarding, arrives at destination city, and formally begins employment duties.
5. Forfeiture Conditions & Relocation Support
To protect Citizen EOR from non-recoverable government and legal costs, deposits transition to forfeited status ONLY in case of explicit candidate default:
- cancelVoluntary Withdrawal: Declining job offer or backing out after signing contract / visa filing.
- cancelUnresponsiveness (14+ Days): Failing to engage or submit requested documents for over 14 calendar days.
- cancelFalsified Data / Credentials: Submitting altered passports, fake degrees, or false work history.
- cancelRefusal of Processing: Refusing mandatory biometric tests, medical exams, or onboarding steps.
END-TO-END RELOCATION SUPPORT & COMPENSATION GUARANTEE
For candidates currently outside the UAE, Citizen EOR provides end-to-end relocation support to ensure a smooth and stress-free transition to Dubai. Furthermore, all compensation and benefit packages extended by Citizen EOR remain highly competitive, market-aligned, and fully independent of this commitment deposit.
6. Governance & Registered Office
Direct Inquiries
- • General: hi@citizeneor.com
- • Careers: jobs@citizeneor.com
- • Portal: www.citizeneor.com
Registered Office
Meydan Free Zone, Dubai, UAE
Need help?
Contact Citizen EOR for any questions or concerns regarding our policies.