Key Account Manager

About the Role

🚀 Now Hiring: 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 | Telecom, Hospitality, Retail, Real Estate & Healthcare | Visa & HR Support by Citizen We are looking for a results-driven, relationship-focused 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 who can build strong client relationships, drive account growth, identify new business opportunities, and ensure exceptional service delivery across key strategic accounts. In this role, you will be employed as an outsourced professional under Citizen and deployed directly to support our premier client operations across the region. You will work under our active supervision and guidance while managing strategic customer accounts, commercial relationships, service delivery, and account performance. 【⚠️ 𝘊𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘸𝘩𝘰 𝘴𝘶𝘣𝘮𝘪𝘵 𝘵𝘩𝘦𝘪𝘳 𝘊𝘝/𝘙𝘦𝘴𝘶𝘮𝘦 𝘵𝘰 𝘫𝘰𝘣𝘴@𝘤𝘪𝘵𝘪𝘻𝘦𝘯𝘦𝘰𝘳.𝘤𝘰𝘮 𝘰𝘯𝘭𝘺 𝘣𝘦 𝘤𝘰𝘯𝘵𝘢𝘤𝘵𝘦𝘥 𝘧𝘰𝘳 𝘢𝘯 𝘪𝘯𝘵𝘦𝘳𝘷𝘪𝘦𝘸 𝘪𝘧 𝘵𝘩𝘦𝘪𝘳 𝘱𝘳𝘰𝘧𝘪𝘭𝘦 𝘮𝘢𝘵𝘤𝘩𝘦𝘴 𝘵𝘩𝘦 𝘱𝘰𝘴𝘪𝘵𝘪𝘰𝘯 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘮𝘦𝘯𝘵𝘴.】 📍 𝐑𝐞𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭: This position is based in Dubai, UAE. Candidates currently outside the UAE must be willing and available to relocate to the UAE if selected. Relocation and visa support may be provided to eligible international candidates, subject to company policy and employment terms. 🏢 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 Telecom | Hospitality | Retail | Real Estate | Healthcare 📋 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐃𝐞𝐭𝐚𝐢𝐥𝐬 - Position: Key Account Manager - Job ID: CEOR-2026-KAM06 - Location: Dubai, United Arab Emirates - Work Mode: On-site / Hybrid - Career Level: Mid-Level - Experience: Minimum 3+ years - Employment Type: Full-Time - Salary: AED 6,500 – AED 9,000 per month - Department: Sales / Business Development / Customer Success - Reporting To: Sales Manager / Commercial Manager / Head of Accounts 📑 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 - Build strong relationships with key clients, decision-makers, and stakeholders. - Act as the primary contact, ensuring timely resolution of customer needs and concerns. - Understand client objectives and identify upselling, cross-selling, renewal, and expansion opportunities. - Develop account strategies focused on retention, satisfaction, revenue growth, and long-term value. - Coordinate with Sales, Operations, Finance, Customer Success, and Support teams for seamless service delivery. - Monitor account performance, KPIs, customer satisfaction, and service quality. - Conduct regular client meetings, business reviews, account health checks, and follow-ups. - Manage escalations, negotiations, renewals, contracts, payments, and account-related requirements. - Maintain accurate CRM records, account plans, forecasts, and performance reports. - Analyze customer feedback and market trends to recommend service improvements and growth opportunities. - Ensure all account activities comply with company policies, contracts, and applicable regulations. 🧾 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 - Bachelor’s degree in Business Administration, Marketing, Sales, Communications, Management, or a related discipline. - Minimum 3+ years of experience in Key Account Management, Account Management, Relationship Management, Business Development, Sales, or Customer Success. - Proven experience managing B2B or enterprise-level customers and multiple accounts simultaneously. - Strong understanding of customer lifecycle management, account retention, renewals, and revenue growth. - Demonstrated ability to build relationships with senior stakeholders and decision-makers. - Strong commercial awareness with experience in negotiation, upselling, cross-selling, or account expansion. - Strong analytical and reporting skills with the ability to interpret account performance and customer data. - Proficiency in Microsoft Excel, PowerPoint, CRM platforms, and other account-management tools. - Excellent verbal and written English communication skills. - Strong presentation, negotiation, problem-solving, and stakeholder-management skills. - Ability to work independently while effectively coordinating with cross-functional teams. 👌 𝐍𝐢𝐜𝐞 𝐭𝐨 𝐇𝐚𝐯𝐞 - Experience working with clients in Telecom, Hospitality, Retail, Real Estate, Healthcare, SaaS, Technology, or Corporate Services. - Experience managing enterprise, corporate, or strategic accounts. - Familiarity with CRM platforms such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or equivalent. - Professional certification in Sales, Account Management, Customer Success, or Business Development. - Experience working in a multicultural or regional GCC business environment. - Fluency in Arabic, Hindi, Urdu, Bengali, or other regional languages is an asset. 🎁 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐏𝐚𝐜𝐤𝐚𝐠𝐞 - Competitive tax-free UAE salary package. - Structured compensation package - Comprehensive health insurance. - Paid annual leave and public holidays. - Relocation support for eligible international candidates. - Visa and immigration support. - Initial accommodation support, where applicable. - Professional development and learning opportunities. - Potential financial support for relevant professional certifications. - Performance-based incentives or account-related bonuses, 📩 𝐇𝐨𝐰 𝐭𝐨 𝐀𝐩𝐩𝐥𝐲 Interested in joining the team? Apply by Email Send your updated CV to jobs@citizeneor.com 📧 Email Subject: Key Account Manager – #CEOR-2026-KAM06 𝐀𝐛𝐨𝐮𝐭 𝐂𝐢𝐭𝐢𝐳𝐞𝐧 Citizen is an HR and Employer of Record (EOR) partner supporting businesses with workforce management, employment, payroll, visa, immigration, and HR solutions across the GCC. 🌐 www.citizeneor.com 📩 jobs@citizeneor.com