Sr. Manager, Logistics Performance (Job Code SMLP2026519)

About the Role

As the Sr. Manager of Logistics Performance, you will be the primary custodian of operational excellence within our hyper-growth quick commerce engine. This role demands a high-level strategic thinker who can harmonize complex last-mile logistics with real-time consumer expectations. You will be responsible for the end-to-end optimization of the delivery lifecycle, ensuring that speed, cost-efficiency, and service reliability are not just maintained, but continuously evolved. Your leadership will directly influence the scalability of our logistics infrastructure, transforming raw operational data into a competitive advantage that defines our market leadership in the GCC.

Responsibilities

• Operational Excellence Engineering: Architect and implement advanced logistics frameworks that minimize "click-to-door" latency while maximizing fleet utilization and throughput.
• Strategic KPI Orchestration: Define and govern a sophisticated suite of performance metrics, including On-Time Delivery (OTD), Cost Per Delivery (CPD), and Fleet Churn, to ensure data-driven operational integrity.
• Logistics Technology Integration: Lead the deployment of automated dispatching and routing algorithms, collaborating with Product teams to enhance real-time tracking and predictive delivery windows.
• Vendor & Partner Ecosystem Management: Oversee high-level negotiations and performance audits for third-party logistics (3PL) providers and fleet partners to ensure seamless service continuity.
• Process Transformation & Lean Optimization: Conduct longitudinal root-cause analyses on delivery bottlenecks and execute systemic process improvements to eliminate operational waste.

Qualifications

• Proven Track Record: Minimum 3+ years of senior-level experience in Logistics Operations, Supply Chain Management, or Last-Mile Delivery, ideally within a high-velocity Q-Commerce or E-commerce environment.
• Professional Pedigree: Demonstrated success in managing large-scale, decentralized delivery networks with a verifiable history of achieving aggressive operational efficiency targets.
• Language Proficiency: English: Native or professional fluency is mandatory. Arabic: Proficiency is a significant advantage. Additional Languages: Proficiency in Hindi, Filipino, or Bangla is highly regarded and provides a distinct advantage for effective fleet communication.
• Role-Specific Skillset:
• Expertise in Last-Mile Logistics Optimization & Route Planning.
• Advanced Quantitative Analysis & Operational Modeling.
• Mastery of Lean Six Sigma or Process Re-engineering methodologies.
• Strategic Fleet Management & 3PL Governance.
• Proficiency in Logistics ERP & Real-Time Dispatch Software.

Compensation and Benefit Package

✨ Standard Salary: Competitive compensation package commensurate with experience.

🌍 GCC Benefit Package: Comprehensive medical insurance and regional perks.

💰 Financial Advantage: 0% Personal Income Tax environment.

✈️ Relocation Support: End-to-end relocation assistance provided by Citizen EOR for candidates currently outside the UAE to ensure a seamless transition to Dubai.

About Citizen EOR & Citizen’s Employee Contractor Framework

Citizen EOR is a pioneer in HR Technology, providing robust Employer of Record (EOR) services that allow global organizations to scale across the GCC instantly. We operate under a unique Employee Contractor Framework, a specialized delivery model designed to provide workforce flexibility while maintaining full legal compliance and security. At Citizen EOR, we don't just manage teams; we build the infrastructure for the future of work.

📨 Email your CV to:jobs@citizeneor.com 📌 Mandatory: Please mention the Job Title (Sr. Manager Logistics Performance) and Job Code (SMLP2026519) in your email subject line.